Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Whale Group LLC for your purchase. We strive to provide quality products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.

Refund Policy:

1. Eligibility for Refund: You may be eligible for a refund if:

• The product received is defective or damaged.
• The product is significantly different from what was described on our website.
• You received the wrong item.

1. Initiating a Refund: To initiate a refund, please follow these steps:

• Contact our customer support team at [email protected] or call +1-855-997-9957 within 30 days of receiving the product.
• Provide your order details, the reason for the refund, and any relevant photos to support your claim.

1. Refund Process: Once your request is approved, we will provide you with instructions on how to return the item. You are responsible for the return shipping costs. Upon receiving the returned product, we will inspect it and notify you regarding the status of your refund.
2. Refund Timeframe: Refunds will be processed within 10 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

Returns Policy:

1. Eligibility for Returns: You may be eligible for a return if:

• You have received a defective or damaged product.
• The product is significantly different from what was described on our website.
• You have received the wrong item.

1. Initiating a Return: To initiate a return, please follow these steps:

• Contact our customer support team at [email protected] or call +1-855-997-9957 within 30 days of receiving the product.
• Provide your order details, the reason for the return, and any relevant photos to support your claim.

1. Return Process: Once your return request is approved, we will provide you with instructions on how to return the item. You are responsible for the return shipping costs. Upon receiving the returned product, we will inspect it and, if the return is deemed eligible, you can choose to receive a replacement product or a full refund.
2. Return Timeframe: Returns will be processed within 10 business days of receiving the returned product. If you opt for a replacement, the new product will be shipped to you promptly.

Please note that certain items, such as personalized or intimate goods, may not be eligible for a refund or return. We recommend reviewing the specific product’s description for any such limitations.

For any further inquiries or assistance, please don’t hesitate to contact our customer support team at [email protected] or call +1-855-997-9957.

Return Address:

Whale Group LLC
17125 North Bay Rd apt 3606
Sunny Island Beach, FL 33160
United States

Thank you for your understanding and cooperation. Your satisfaction is important to us, and we appreciate