Updated on: August 15 2023
WELLNESS NOVA
It is crucial that you review these terms and conditions thoroughly before making use of Our Service.
Clarification and Terminology
This website is operated by Whale Group LLC. In this website, “we,” “us,” and “our” refer to wellness-nova.com. We offer this website, along with all its data, tools, and services available from this site, to you, the user, on condition of your acceptance of all terms, conditions, policies, and notices mentioned here.
When you visit our site or buy something from us, you participate in our “Service” and thus, agree to follow these terms and conditions (“Terms of Service”, “Terms”), inclusive of additional terms and conditions and policies referenced here or accessible by hyperlink. These Terms of Service apply to every user of the site, which includes browsers, vendors, customers, merchants, and content contributors. Before you decide to access our website, ensure that you have thoroughly read and understood the Terms and Services. Accessing or using any part of the site implies that you accept to be bound by these Terms of Service. If you disagree with any part of this agreement, you are prohibited from accessing this website or using any of its services. If these Terms of Service are considered an offer, acceptance is only limited to these Terms of Service.
Any new feature or tool added to the current store will be subject to the Terms of Service. You can always find the most current version of the Terms of Service on this page. We have the right to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is recommended that you check the Terms of Service periodically for any changes. Continuing to use or access the website after any updates or changes are posted implies your acceptance of those changes.
Terms and Conditions for the Online Store
By accepting these Terms of Service, you affirm that you meet the legal age requirement in your state or province of residence and provide your consent, including the consent of any minor dependents, to use this site. The use of the website and its products for any illegal or unauthorized purposes that violate the laws of your jurisdiction, including copyright laws, is strictly prohibited. Furthermore, you are not permitted to install any worms, viruses, or other harmful codes that may pose a threat to the website. Failure to comply with these Terms will result in immediate termination of your access to our Services.
General Terms
We retain the right to decline service to any customer of the website at any given time and for any reason. Please be aware that while we take measures to protect the security of your credit card information, the transmission of your content (excluding credit card information) may involve unencrypted transfers over various networks and may require adjustments to meet the technical requirements of connecting networks or devices.
For the purpose of maintaining the security of credit card information, all credit card details are encrypted during online transfers. Reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Service, the use of the Service, or the access to the Service or any contact on the website without our express written permission is strictly prohibited. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Information Accuracy, Completeness, and Timeliness
In the event that inaccurate, incomplete, or outdated information is found on this website, we assume no responsibilities for such occurrences. The material provided on this site is for general information purposes only and should not be solely relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. Please note that the website may contain historical information, which may not be the most current or up-to-date and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Service Modifications
We reserve the right to modify or discontinue all or any part of the Service at any time without prior notice. We shall not be liable to you or any third-party for any modifications, suspensions, or discontinuances of the Service.
Products or Services (if applicable)
Our website may offer certain products or services exclusively online. These products or services may have limited quantities and may only be returned or exchanged in accordance with our Return Policy. All products displayed on the store are intended to be as accurate as possible with regards to colors and images. However, we cannot guarantee that the products will be displayed accurately on your computer monitor due to variations in display settings.
We reserve all rights, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve all rights to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any offers for products or services made on this site are void where prohibited.
We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.
Shipping Terms
Our products are typically shipped with an estimated delivery time of 3-5 business days. Please be aware that shipments are not processed on Saturdays, Sundays, or holidays. Exact arrival dates or times cannot be guaranteed.
Product Selection
TRX loops
- TRX loops (one time purchase) Price $19.86
Terms: There will be no additional charges after the completion of this one-time transaction. Your credit card will be billed as wellness-nova.com
Yoga mat with posture alignment system
- Yoga mat with posture alignment system (one time purchase) Price $34.78
Terms: There will be no additional charges after the completion of this one-time transaction. Your credit card will be billed as wellness-nova.com
Massage gun
- Massage gun (one time purchase) Price $38.88
Terms: There will be no additional charges after the completion of this one-time transaction. Your credit card will be billed as wellness-nova.com
Vibrating exercise platform
- Vibrating exercise platform (one time purchase) Price $46.97
Terms: There will be no additional charges after the completion of this one-time transaction. Your credit card will be billed as wellness-nova.com
Juicer
- Juicer (one time purchase) Price $119.48
Terms: There will be no additional charges after the completion of this one-time transaction. Your credit card will be billed as wellness-nova.com
Blender
- Blender (one time purchase) Price $158.67
Terms: There will be no additional charges after the completion of this one-time transaction. Your credit card will be billed as wellness-nova.com
Multicooker
- Multicooker (one time purchase) Price $198.85
Terms: There will be no additional charges after the completion of this one-time transaction. Your credit card will be billed as wellness-nova.com
Contacting Customer Care / Billing
If you need to reach our customer care department, please contact us via our toll-free phone number: +18559979957.
Returns
If you wish to initiate a return, kindly send an email to our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Once you receive the RMA number, please securely package the item in its original packaging (both opened and unopened items, as well as damaged items upon receipt, are eligible for a refund). Please include your proof of purchase and mail the return to the following address:
17125 North Bay Rd apt 3606 Sunny Island Beach Fl 33160
Please note that you will be responsible for covering all return shipping charges.
Refunds
If you find any of our products unsatisfactory, you may return them to us within 30 days from the date of receipt of your order, and we will provide a full refund of the product price.
If you are dissatisfied with a product and wish to request a refund, please email our customer service at [email protected] to obtain a Refund Merchandise Authorization (RMA) number. Once you have received the RMA number, securely place the item in its original packaging (whether opened, unopened, or damaged upon receipt) [and include your proof of purchase]. The item must be in the same condition as when you received it. Refunds may take up to 5 business days to be processed once approved. The refund will then appear on your credit card statement, depending on the issuing bank, within 10 business days. If you have any questions regarding your refund, please contact our customer service department. Please note that shipping and handling costs are non-refundable. Please mail your return to the following address:
17125 North Bay Rd apt 3606 Sunny Island Beach Fl 33160
Please be aware that you will be responsible for all return shipping charges.
In cases of fraud or unauthorized transactions, we will refund the prices of the transactions, including shipping and handling charges. Any additional refunds are at the discretion of the company. We retain the right to refuse refunds to customers who repeatedly request refunds or those who, in our judgment, request refunds in a fraudulent or bad faith manner.
To process your refund, please provide us with your accurate name and delivery address. Insufficient or incorrect information may cause delays in the refund process. Refunds may take up to 5 business days to be applied once approved. Your credit card statement will reflect the refund within 10 business days, depending on the issuing bank. If you have any questions regarding the status of your refund, please contact our customer service department.
Accuracy Of Billing And Account Information
At our discretion, we reserve the right to refuse any order you place with us and to limit or cancel quantities purchased per person, per household, or per order. These limitations may apply to orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make changes to or cancel your order, we will notify you via email, billing address, or phone number provided during the order process. We reserve the right to limit or deny orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
By making a purchase on our website, you agree to provide current, complete, and accurate billing and account information for all transactions made at our store. You also agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, to ensure accurate and uninterrupted service.
Optional Tool
You may have access to optional third-party tools through our website. Please note that we neither monitor nor have control over these tools, and they are provided on an “as is” and “as available” basis without any warranties, representations, or conditions. We assume no responsibility or liability for any issues arising from your use of these optional third-party tools. Your use of such tools is entirely at your own risk and discretion. The terms and conditions of these tools are determined by the respective third-party providers, and it is your responsibility to familiarize yourself with and agree to their terms.
Third-Party Links
Some of the content, products, and services available through our Service may be sourced from third parties. The third-party links displayed on our site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Your comments should not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. Please take the time to read and familiarize yourself with our Privacy Policy.
Errors, Inaccuracies And Omissions
At times, our site or the Service may contain information with typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Service or any related website is found to be inaccurate, without prior notice or after you have placed your order.
We have no obligation to update, amend, or clarify information on the Service or any related website, including pricing information, except as required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information on the Service or any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions mentioned in the Terms of Service, you are strictly prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that may be used in any way that could affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. Violation of any of these prohibited uses may result in termination of your use of the Service or any related website.
Disclaimer Of Warranties; Limitation Of Liabilities
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for unspecified or indefinite periods of time or cancel the service altogether at any time without any notice to you. You explicitly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Whale Group LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, and in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
Indemnification
In the event that you breach these Terms of Service or the documents they incorporate, or if you violate any law or the rights of a third-party, you agree to indemnify, defend, and hold harmless Whale Group LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
If any obligations and liabilities of the parties are incurred prior to the termination date, those obligations and liabilities shall survive the termination of this agreement for all purposes.
These Terms of Service are effective until terminated by either you, the customer/subscriber, or by the website. If you no longer wish to use our Services or if you wish to stop using our site, you can terminate these Terms of Service at any time by notifying us.
If we determine that you have failed to comply with any of these Terms of Service mentioned on this page, we may terminate this agreement at any time without prior notice to you, and you will remain liable for all amounts up to and including the date of termination. We may also deny you access to our Services or any of its parts.
Entire Agreement
If we fail to exercise or enforce any right or provision of these Terms of Service, it shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Changes to Terms of Service
The most current version of the Terms of Service can be reviewed at any time on this page.
Contact Information
For any questions regarding the Terms of Service, please contact us at [email protected]
